Privacy policy

1. Controller

Endosana Care AG
Althardstrasse 10
8105 Regensdorf
Switzerland
E-Mail: info@evidena.care

2. Collection and processing of personal data

We process personal data that you provide to us voluntarily, in particular:

• Contact details (name, email, phone number) for enquiries via our contact form
• Health data in the context of telemedical consultation
• Technical data (IP address, browser type, access times) when visiting our website

3. Purpose of data processing

We use your data for the following purposes:

• Providing our telemedical services
• Answering your enquiries
• Booking and managing appointments
• Improving our website and services
• Meeting legal obligations

4. Special categories of data (health data)

As part of our medical services we process health data, which is particularly sensitive. This data is used exclusively for medical consultation and treatment, treated in strict confidence, and passed to third parties (e.g. pharmacies) only with your explicit consent. Our doctors are bound by medical confidentiality.

5. Disclosure of data

We disclose your data only in the following cases:

• To partner pharmacies to fulfil your prescription (with your consent)
• To IT service providers who support us in delivering our services
• Where we are legally obliged to do so

Transfer abroad only takes place where an adequate level of data protection is ensured.

6. Cookies and tracking

Our website uses cookies to improve usability. Cookies are small text files stored on your device.

We use:

• Technically necessary cookies: For the basic functions of the website
• Analytics cookies: To improve our offering (only with consent)

You can disable cookies in your browser settings. This may however limit the functionality of the website.

7. Retention period

We store your data only as long as necessary for the stated purposes or as required by statutory retention obligations. Medical data is retained in accordance with the legal requirements for patient documentation (generally 10-20 years).

8. Your rights

You have the following rights regarding your personal data:

• Right of access: You may request information about the data stored about you
• Right to rectification: You may request the correction of inaccurate data
• Right to erasure: You may request the deletion of your data (insofar as no statutory retention obligations prevent this)
• Right to object: You may object to the processing of your data
• Data portability: You may receive your data in a common format

To exercise your rights please contact us at info@evidena.care.

9. Data security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. Our website uses SSL encryption for secure data transmission.

10. Changes to this privacy policy

We reserve the right to adapt this privacy policy as required. The current version is always available on our website. We will inform you of any material changes.

11. Contact

If you have any questions about data protection you can contact us at any time:

Endosana Care AG
Althardstrasse 10
8105 Regensdorf
info@evidena.care